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| Dial-Up Connection Windows 9x |
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| Creating
A New DUN Configuration : |
Open your "My Computer" icon
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Open the Dial-Up Networking folder  |
| Click the "Make New Connection" icon
if the setup wizard doesn't start automatically. |
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| The first screen welcomes you and begins the setup process.
Click Next. |
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Name the DUN connection GVTCI.
Select the modem from the drop-down list.
Click Next: |
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Leave the area code blank. Type the Grand Valley Telecommunications
access number. 243-8122
For 10-digit dialing, we recommend putting the area code
in the phone number box (not the area code box). |
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Click Finish.
Configuring & Checking
the Network Section of Control Panel |
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Always check the Network section of the Control Panel when
configuring or troubleshooting a dial-up network (DUN)
connection. You need to make sure that a dial-up adapter is installed
with TCP/IP protocols. You also want to make sure that there
are no conflicting settings in there. Even though you've
already setup the DUN properties with the DNS numbers,
etc., there may be conflicting settings in the Control Panel
from a work connection or prior ISP.
Open the Control Panel (Start -> Settings -> Control
Panel) (Alternate Route: My Computer -> Control Panel)
and click the Network icon. |
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This window (below) will show you all networking components
installed on that workstation. Don't worry about ethernet cards,
etc. Your internet connection will need Dial-Up Adapter and
TCP/IP -> Dial-Up Adapter installed. TCP/IP bound to a network adapter
card (e.g. TCP/IP -> Intel Pro/100+ PCI Adapter in picture
below) is totally irrelevant to your modem connection to the
internet.
Frontpage users will also need Client For Microsoft Networks.
You don't need that client unless you are using Frontpage. If
that client gets installed then it will add the Network
Neighborhood icon to your desktop.
Click the "add" button if you need to add a component. You
will choose "adapter" to install the dial-up adapter or "protocol" to
install TCP/IP [or "client" to install Client For Microsoft
Networks). You will then get a prompt with two boxes. Scroll
down the box on the left to highlight "Microsoft" then double-click
the appropriate component in the right box. |
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| Once the proper components are installed, double-click on
TCP/IP->Dial-Up Adapter to configure the DNS settings,
etc. Windows 98 users will get the warning window shown below.
Windows 95 will go directly to the same configuration windows that
Win98 users get after hitting "OK" in the warning window. |
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| You will see the window below. It will always open
under the IP Address tab. It is best to leave this window set
to "obtain an IP address automatically." Even if you have paid
for a static IP address, it is best to set that address in
the DUN properties rather than in the Network section of the Control
Panel. Otherwise, that IP address could conflict with other
DUN connections to work or other ISPs in the event that you have
more than one internet connection. |
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| Click the "WINS Configuration" tab to make sure that WINS
resolution is NOT ENABLED. Disable it if it is enabled. Don't
worry if it is set to use DHCP because that won't affect a connection
with us. |
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Click the "Gateway" tab to make sure that there are
no gateways enabled. Remove the gateway if it is installed because
that will interfere with their connection to us.
Note: Some DSL customers will have gateways assigned. That
gateway setting is not configured in TCP/IP -> Dial-Up
Adapter so don't worry about that. DSL configurations are completely
different from DUN configurations. |
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Click the "DNS Configuration" tab. Make sure that you are
not using somebody else's DNS settings because that will disable
any Web surfing through our connection. You could place our DNS
numbers in there, but it is best to do that automatically or
through the DUN properties.
If
you do enable DNS through the Network section of Control Panel
then set the host as your username. Don't worry about domain
suffix search orders. |
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Hit "OK" and Windows will prompt you to restart the computer
if any changes were made.
If
you are still having problems surfing or connecting then try
reinstalling DUN and the Network components. You remove dial-up
adapter and TCP/IP in Control Panel -> Network. You
go to the Add/Remove programs section of Control Panel to reinstall
Dial-Up Networking. This latter procedure is addressed in the
section below. |
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| Control Panel:
Add/Remove DUN & Network Components |
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Make sure that Proxy Watch/Global Safe are disabled
(if you are using them) before removing the Dial-Up Networking
(DUN) components as described below.
Open the Control Panel (Start -> Settings -> Control
Panel) and double-click on the Add/Remove Programs icon pictured
below. |
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| Click on the "Windows Setup" tab to get the screen shown
below. |
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| Double-click the "communications" option to get to
the window below: |
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Remove the checkmark for Dial-Up Networking. Hit "OK" and "Apply" the
change.
Windows will ask you to restart the computer. Do NOT
restart yet! Go to to the Network section of Control Panel and
remove the dial-up adapter and TCP/IP first. This avoids having
to restart the computer twice.
After you've restarted the computer, go back into the Windows
Setup tab of Add/Remove Programs (as described above) and reinstall
DUN.
Once again, do NOT restart the computer after this process
is finished. Go to the Network section of Control Panel to make
sure that the dial-up adapter and TCP/IP are installed. Afterwards,
you will not need to recheck the TCP/IP settings because newly
installed TCP/IP protocol stacks are very neutral. They won't
have conflicting settings from other ISPs, etc.
Restart the computer after the dial-up adapter and TCP/IP
are reinstalled. You will have fresh networking components and
should be able to connect if (1) the modem is working and (2)
it's not a port problem on any of the many hubs that traverse
the internet. |
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